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HACKNEY COMPLAINTS CHARTER

THE FOLLOWING BODIES:

Homerton University Hospital, London Borough of Hackney, City and Hackney Clinical Commissioning Group and the East London Foundation Trust

RE COMMITTED TO:

  •  MAKING HEALTH AND SOCIAL CARE IN HACKNEY BETTER FOR EVERYONE
  •  VALUING YOUR COMMENTS, SUGGESTIONS AND COMPLAINTS
  •  ENSURING ALL COMPLAINTS ARE THROROUGHLY AND QUICKLY INVESTIGATED AND RESULT IN ENDURING SERVICE IMPROVEMENTS
  •  TREATING YOU WITH COURTESY, RESPECT AND SENSITIVITY AT ALL TIMES

ComplaintCharterV7-OK.pdf


Independent Assessment Services - A Guide for Stakeholders for Personal Independence Payment

DRG_toolkit_for_Stakeholder_mailing_010617.pdf


Updated E-Learning Module on Welfare Reform

Hackney Council has updated its E-Learning module on Welfare Reform.

Click here to see what it covers - Updated_E-Learning_Module_on_Welfare_Reform.docx

To access the e-learning please click on the link below:

 

http://www.hackneylearning.com/course/view.php?id=98


The asks of Transformation workstreams

These are the asks of the Prevention, Planned Care and Unplanned Care Workstreams - they are still being discussed by the workstreams so may change.

Asks_of_the_workstreams.pdf


Estimates of Vulnerable Adults in Hackney 2017

Estimates_of_vulnerable_adults_in_Hackney.docx


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